Hospitality Exchange Programme

Tuesday 12th October 2021

Skills, Shortages & Solutions


Pamela Ballantine welcomes delegates to this session on coping with the labour market.

The Challenge
Industry expert, Sean Wheeler, in conversation about people.

The Labour Market
Economist, Andrew Webb, on wage inflation and local employment.

Hoteliers Charter
Sally Beck from the Royal Lancaster on her drive to improve industry image.

The Chef Story
Michael Wignall on his journey from BMX bikes to Michelin Star.

The Solution
Tim Browne explores staff engagement and other solutions.

The Debate
A short panel discussion on the staffing crisis facing the industry.

The Awards


Meet the stars of the show as we celebrate our people at this special lunch.

Hotel & Hospitality Heroes
We'll recognise those nominated for their outstanding contribution to the hospitality sector - from hotels to suppliers.


Annual General Meeting for NIHF Members.

Wednesday 13th October 2021 - AM

Business Breakfast


Hosted by Mark Simpson, join us for a session packed with data, details and discussion. And, a nice breakfast too!

The Hotel Report
NIHF will launch a new report on the 2021 industry position.

The Data
Sarah Duignan, STR, will look at industry performance in more detail.

The Marketplace
Tom Barrett on hotel sales and investments.

Restoring Tourism


The morning continues with an interactive session on the future of tourism.

The Economic Outlook
Neil Gibson, EY Chief Economist, on recovery of tourism.

The Restoration
Niall Gibbons and John McGrillen from Tourism Ireland and Tourism NI on enabling future success.

The Success Story
Michael Williamson, Director ASM, reflects on the sector's growth pre-pandemic.

The Industry Debate
The expert panel considers the sector, hopes for the future and how we need to move forward. Questions from the floor encouraged!

Wednesday 13th October 2021 - PM

Speaker Lunch


Gordon Lyons MLA, Minister for the Economy, on support for the sector and the Executive position on growing the economy with tourism.


The President's Party


A glittering gala evening with fine wine, great food and a few surprises along the way.